Where is your location?
We are located in Maryland, USA.
How long have you been operating in this industry?
We have been in this field since 2011.
Are your tools manufactured in USA?
Yes, most of our tools are produced in USA at our own manufacturing facility. Except for specific accessories where the manufacturer is mentioned, most tools are made in USA.
Do you provide wholesale pricing or discounts?
Yes, we do offer bulk pricing on certain products. Please reach out to us via email with your requirements or check the wholesale inquiry section on our website. Let us know the items and quantities you are interested in, and we will strive to provide discounted pricing.
What are your customer service hours?
Our customer service team is available from 08 AM to 7 PM EST, Monday to Saturday, excluding holidays.
How are shipping costs calculated?
Shipping charges are calculated based on your total order amount. The weight of the package(s) and the destination(s) significantly influence the shipping rate. We do not have hidden fees for shipping or excessive handling charges; you pay the same rate that we receive from our carriers. We aim to keep your shipping fees as low as possible. When using our secure online ordering system, you will be presented with your shipping options and costs before finalizing your checkout.
What shipping methods do you use for orders?
We primarily use USPS, USP, FedEx and DHL for shipping. We offer FedEx’s 3-Day International Priority and International Economy services, as well as DHL’s Express Worldwide shipping. If you have a shipping account with other shipping carriers and prefer to use it, please inform us before placing your order.
When can I expect my order to be shipped after placing it?
Typically, 98% of orders we receive throughout the year are shipped within 3 business days. However, during the busy holiday months of November and December, it may take approximately 4 to 5 business days to process orders due to high demand.
I still have a question after reviewing the FAQs. What should I do?
Feel free to send us an email, and we’ll be more than happy to respond as soon as possible.